Shipping policy

At Memomingle, we pride ourselves on offering items that are specially made to order. This ensures that when you place an order with us, each item is printed individually with the utmost attention to quality, just for you!

Our global collaboration with various artists and manufacturers allows us to provide these uniquely crafted items. This diverse range of partnerships is what enables us to offer such remarkable prices on our products.

Given our global network, the delivery times may vary. Please bear with us, as this is a part of our commitment to work with a diverse range of artists and suppliers.

We utilize a variety of shipping carriers, including but not limited to USPS, DHL, EMS, and local postal services, to ensure that your order reaches you in a timely manner.

Orders are processed when the payment is accepted.

SHIPPING & DELIVERY

We process orders Monday to Friday. We exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Because we use different processes to print on different items, your products in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. But rest assured that regardless of the location of our factories, you will always get exactly what you order with the best quality. 

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

ORDER TRACKING

An email with the tracking number will be sent to you as soon as your order is shipped. Please allow 2-5 business days for the carrier to scan your package into their system.

If your tracking number isn't getting any updates within the standard time frame above, please contact our customer support. We will help you locate your order.

Shipping & Handling (Business Days) depends on the types of products our factory produces, sizes, and materials. As follows:

Please note:

1. The above time frame is only applied for orders with standard shipping methods. We do not offer expedited shipping at this time.
2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
3. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
4. Orders including canvas will be shipped separately, each with a tracking number, to ensure safe delivery. Free shipping policies are not applied.
5. When the order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
   
6. For US non-contiguous states (Alaska, Hawaii), US territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands), and US Armed Forces states (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), the shipping time may take longer; carrier delays incur an additional 5-10 business days to normal delivery times.
   
   We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to the sender (as all of the items would be destroyed right after they come back to the manufacturer's warehouse)

- Please note that replacements for these cases will not be free of charge, so please be extremely careful when entering your shipping address.

Customer service is our #1 priority, and we will do whatever we can to take care of you. Thank you for considering Memomingle, and if you have any questions, please don't hesitate to contact us via support@memomingle.com.