Refund & Replacement

We truly value your satisfaction with your purchase and want to ensure that you're completely happy! If there's anything you're not pleased with, we invite you to contact us at support@memomingle.com and we will be more than happy to address your concerns.

Please note: By confirming your purchase, you are agreeing to all of our terms and conditions.

REPLACEMENT OR RETURN

Due to the nature of our custom-printed products, returns and exchanges are not accepted. However, if you receive a damaged or incorrect item within 30 days of delivery, we'll send a replacement or issue a full refund. This includes:

  • Damaged products
  • Blurred or incorrect print quality
  • Incorrect design or size

For personalized products, we cannot compensate for poor-quality photos or incorrect spelling. Please review the example in the custom box before ordering to ensure the final product is correct.

Note: Our products are made-to-order and may have color variations from the advertised images due to lighting or monitor display. A 20% difference is acceptable.

To start the complaint process, please contact our Customer Support team with the following information:

  • Order number
  • Video or photo of the faulty product
  • If the issue is a printing error, please include photos of the error
  • If the issue is a size or placement error, please include photos with a measuring tape or ruler
  • Delivery address
  • Contact telephone number

Partial refunds may be granted in the following situations:

  • Item is not in its original condition and parts are missing or damaged due to customer error
  • For minor defects, we will offer partial refund depending on the condition of the product received
INCORRECT ADDRESS

If an order is shipped to the wrong address due to customer error, we're not responsible for delivery to the wrong address or returned items (which will be destroyed).

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Note: Replacements for these cases will not be free of charge. Please double-check your shipping address before ordering.

For more information, please refer to our Frequently Asked Questions (FAQs) page.

Based on 372 reviews
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This is a beautiful piece. I had my dad's picture and quote put on the charms. My son and father were very close until my dad passed. I will give this to my son at the rehearsal dinner to wear inside his tux, close to his heart, on the day of his wedding.

Better than expected and truly a beautiful gift for anyone who has lost someone they love
Guenevere Cooper

when i contacting them with my customization, they were kind, & grateful for my support of their small business. i am in awe of how it turned out. they made my very hard loss & turned it into something beautiful.

The memorial garden flag was beautiful. I got it for my mother in laws grave and my husband loved it.

Perfect! Absolutely loved it! Looked so good on my mom’s grave.

My sister loved the solar gift. It is even better than you see on the site. Great job

I am amazed how well a photo comes out on stone. This turned out exactly as we’d hoped it would.

The details in plaque are beautiful. I highly recommend this product.

This is truly amazing. Great quality and very well made. I’m so glad I ordered this. It’s a great tribute to my Sasha. And it arrived on time also

Packaging was very secured and handles with care.

Such a great way to remember my mom. Arrived quickly and looks beautiful.

Loved it! It is exactly how it is shown on their page.

In memory of my mum who we sadly lost.

I brought this in memory of my mum who we sadly lost in June I’m so happy with it and it looks stunning under the cherry a dear friend brought in her memory highly recommend this and great value for the money customer service was amazing too.

Came out beautiful and colorful

Came out beautiful and colorful. I love it.

Memories Of My Son

I hate that I have to order such "memories" because it means that I lost my son. But I love that you have such meaningful ways to allow me to bring him to the "thoughts" of all who knew, and loved, him.

Love it.

This is the sweetest flag with my baby girl on it. I get so many people ask where I got. It is right in my front yard and it is like my angel is greeting me when I pull into drive. Absolutely love ❤️

So lovely 😍 especially with photo

So lovely 😍 especially with photo well✔️

Heartwarming

I ordered this product being very sceptical but full of obtimism. When it arrived I was overwhelmed and overjoyed with how perfect it is. Such a heartwarming tribute to my wife who has recently passed away. Brought tears to my eyes and it now sits very comfortably and the foot of her grave. Thank you so much. ❤️🫶

Amazing work!

Allthought this took quite a while to arrive , it turned out gorgeous even tho the photo wasnt totally clear!!! Thank you so much for easing my dear friends pain with this memorial made!

For My Boy

I am in love with this decal.. it's Beautifully done and everything i could have asked for