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Refund & Replacement

We truly value your satisfaction with your purchase and want to ensure that you're completely happy! If there's anything you're not pleased with, we invite you to contact us at support@memomingle.com and we will be more than happy to address your concerns.

Please note: By confirming your purchase, you are agreeing to all of our terms and conditions.

REPLACEMENT OR RETURN

Due to the nature of our custom-printed products, returns and exchanges are not accepted. However, if you receive a damaged or incorrect item within 30 days of delivery, we'll send a replacement or issue a full refund. This includes:

Damaged products
Blurred or incorrect print quality
Incorrect design or size

For personalized products, we cannot compensate for poor-quality photos or incorrect spelling. Please review the example in the custom box before ordering to ensure the final product is correct.

Note: Our products are made-to-order and may have color variations from the advertised images due to lighting or monitor display. A 20% difference is acceptable.

To start the complaint process, please contact our Customer Support team with the following information:

Order number
Video or photo of the faulty product
If the issue is a printing error, please include photos of the error
If the issue is a size or placement error, please include photos with a measuring tape or ruler
Delivery address
Contact telephone number

Partial refunds may be granted in the following situations:

Item is not in its original condition and parts are missing or damaged due to customer error
For minor defects, we will offer partial refund depending on the condition of the product received

INCORRECT ADDRESS

If an order is shipped to the wrong address due to customer error, we're not responsible for delivery to the wrong address or returned items (which will be destroyed).

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Note: Replacements for these cases will not be free of charge. Please double-check your shipping address before ordering.

For more information, please refer to our Frequently Asked Questions (FAQs) page.

Perfect

I love this decal. So beautiful and the picture was clear and sharp. I had planned on putting it on my car but with our weather the way it is I chose to have it encased in epoxy and a permanent memorial was made. Thank you

I’m very pleased with the slate garden stake. It’s simple, marks the spot, and gives the option of personalizing the 2nd line.
The set of 3 works perfectly for me—one for the garden, one for the office, one for the kitchen for cut flowers. Highly recommend if you’re looking for a small token.

Adore everything about it

Love everything about it. Wish I'd ordered more than one.

Special

This is a beautiful item and is a sweet tribute to my fur baby who is dearly missed.

Touching

This is a beautiful quality made item. It is a lovely tribute to my beloved fur baby. I've bought several items from this company to honor the memory of family, several friends and my cherished youngest daughter. I highly recommend this company.

You'll be remembered...Ashley

The decal is very nice, the colors are true, and the quality of the material is top notch. This will go on my car so my Ashley girl is always riding shotgun with her Grandmas. Love ❤️

Visual memory ♥️

Thank you so much for a beautiful memory of my mum and dad, which now has pride and place on their grave, a small tip for those that would do the same is to keep the plastic tube and put it in that as if it’s windy you don’t want it to bang and break

Karen

I ordered a memorial plaque for my late wife.It arrived very quickly and really exceeded my expectation ...terrific

Custom image

Thank you it arrived Perfect it was so beautiful

Yard sign

I am very happy the way mine turned out. Great quality and it came quickly.

Brother memorial

Absolutely love and is beautiful. It makes a great marker for my brother’s grave while waiting on his headstone.

Highly recommend

This piece is absolutely beautiful

Conmovedor y muy bonito

Súper recomendable y muy conmovedora el memorial de mi Aquiles 😓

Car detail

I love mine and it warms my spirit every time I look at my back window and see my son's face looking back at me.❤️❤️❤️❤️

Beautiful

It is perfect! Great quality. A great way to honor my son. Thank you!!

Memorable

Just what I ordered. Looks good bought 2 one for sons grave and the other in a flowerbed in memory of our son.

Lovely keepsake memorial

Beautiful memorial for my little lovelies 🌈🌈 very pleased with this.

For Anne

The slate was lovely. Exactly what i asked for

Marigold Sunshine and Cardinals

No one and no thing can bring back my Mom. Having this garden slate in a pot of her favourite flowers helps to remind me she is always with me in my heart and in my garden flowers.

So cute and sweet like my kitty was!

Great quality and exactly as pictured. My wife loved it! Very responsive to my questions. I’ll be a repeat customer. Highly recommend!

Chloe My One and Only.

The plaques were absolutely perfect for all my four babies who had previously passed away some years before my baby girl Chloe. She was 15 years old and was just like a human person. Missing her terribly.

Love it!

I ordered a medium shaped heart stone. Absolutely gorgeous. Everyone thinks so. So I ordered another one oval shaped large this time. Waiting for it to arrive

Beautiful memorial

Great quality. Beautiful memorial

Just beautiful! I did coat it and made it weather resistant and placed it at the cemetery on my sons grave.

This is really beautiful- I have it hanging in my window.

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