Refund & Replacement

We truly value your satisfaction with your purchase and want to ensure that you're completely happy! If there's anything you're not pleased with, we invite you to contact us at support@memomingle.com and we will be more than happy to address your concerns.

Please note: By confirming your purchase, you are agreeing to all of our terms and conditions.

REPLACEMENT OR RETURN

Due to the nature of our custom-printed products, returns and exchanges are not accepted. However, if you receive a damaged or incorrect item within 30 days of delivery, we'll send a replacement or issue a full refund. This includes:

  • Damaged products
  • Blurred or incorrect print quality
  • Incorrect design or size

For personalized products, we cannot compensate for poor-quality photos or incorrect spelling. Please review the example in the custom box before ordering to ensure the final product is correct.

Note: Our products are made-to-order and may have color variations from the advertised images due to lighting or monitor display. A 20% difference is acceptable.

To start the complaint process, please contact our Customer Support team with the following information:

  • Order number
  • Video or photo of the faulty product
  • If the issue is a printing error, please include photos of the error
  • If the issue is a size or placement error, please include photos with a measuring tape or ruler
  • Delivery address
  • Contact telephone number

Partial refunds may be granted in the following situations:

  • Item is not in its original condition and parts are missing or damaged due to customer error
  • For minor defects, we will offer partial refund depending on the condition of the product received
INCORRECT ADDRESS

If an order is shipped to the wrong address due to customer error, we're not responsible for delivery to the wrong address or returned items (which will be destroyed).

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Note: Replacements for these cases will not be free of charge. Please double-check your shipping address before ordering.

For more information, please refer to our Frequently Asked Questions (FAQs) page.

Based on 396 reviews
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I love it

I love it perfect colors are spot on, they did a great job I got emotional when I saw it, I didn’t know what size I wanted so I ordered more in a larger size for my truck window, both of my horses were lost on the same day very devastating experience. So to receive this as beautiful as they are I can’t say thank you enough, arrived sooner then expected, that was great to they reach out to you about your order their professional service is fantastic I will order again from them

Came exactly as I wanted it, and I was able to make a few adjustments along the way, so it truly was as I pictured it, and this was made possible by the best customer services that i have come across, and I buy a lot of different things online. Every email I sent with adjustments was greeted with patients and super promptly. So I was shown each change and i was able to see what it would look like after the changes were put in place. Again the whole process was made stress free and I was supported all the way by their exceptional customer service as I stated...

Highly recommend, thank you very much.

This small memorial item exceeded my expectations. My sister-in-law died last year and this was a great way to have her memory with us outside in the summer where I know she would love to be hanging out with us. This is such a great idea. Thank you for making a quality product. I also ordered one for my brother-in-law.

Great quality, item looked as described,on time shipping. I am very pleased with my purchase

Highly recommend! Very satisfied! Will buy from them again!!

Memorial car hanger

Its beautiful, exactly as advertised

Memorial plaque

It’s a beautiful plaque. It’s exactly as described but it’s smaller than I thought.

This is a beautiful piece. I had my dad's picture and quote put on the charms. My son and father were very close until my dad passed. I will give this to my son at the rehearsal dinner to wear inside his tux, close to his heart, on the day of his wedding.

Better than expected and truly a beautiful gift for anyone who has lost someone they love
Guenevere Cooper

when i contacting them with my customization, they were kind, & grateful for my support of their small business. i am in awe of how it turned out. they made my very hard loss & turned it into something beautiful.

The memorial garden flag was beautiful. I got it for my mother in laws grave and my husband loved it.

Perfect! Absolutely loved it! Looked so good on my mom’s grave.

My sister loved the solar gift. It is even better than you see on the site. Great job

I am amazed how well a photo comes out on stone. This turned out exactly as we’d hoped it would.

The details in plaque are beautiful. I highly recommend this product.

This is truly amazing. Great quality and very well made. I’m so glad I ordered this. It’s a great tribute to my Sasha. And it arrived on time also

Packaging was very secured and handles with care.